Shipping, returns & privacy

Who we are

Pool Compliance Parts is a small Perth business run by Antoine De Rooster. ABN 53 510 117 159. Contact: hello@poolcomplianceparts.com.au.

Shipping

We post Australia-wide only. Postage is AU$15 for the first insert plus AU$5 for each extra insert (a 2-pack counts as two). Orders are usually sent within 2 business days of payment, via Australia Post.

Free pickup is available from Duncraig, Perth northern suburbs. Choose pickup at checkout and we’ll email you to arrange a time.

Returns & refunds

If your insert arrives damaged or faulty, email us with a photo and we’ll replace or refund it. If you ordered the wrong profile, email us within 30 days and return the unused inserts in their original condition for a refund of the item price (return postage is on you, unless we got it wrong).

Nothing here limits your rights under the Australian Consumer Law.

Compliance

The inserts are designed to cover the toe-hold ledge on the bottom rail of steel boundary fences. Your pool barrier is assessed as a whole by your local council or inspector, and final compliance is always their call.

Privacy

We collect your name, email, phone and delivery address only to fill and support your order. Payments are handled by Stripe; we never see or store your card details. We don’t sell or share your details, and we don’t send marketing emails unless you ask us to. Email us to see or delete what we hold about you.